Thank you for shopping with JJS Designs! All of our jewelry is handmade and one-of-a-kind, which means that once an order is placed, we cannot offer exchanges or refunds unless there is an issue with the item. Please read our ALL SALES ARE FINAL policy below:

ALL SALES ARE FINAL

Due to the handmade nature of our jewelry and the fact that each piece is one-of-a-kind, we do not accept returns, exchanges, or cancellations. Please make sure to review your order carefully before finalizing your purchase.

DAMAGED OR DEFECTIVE ITEMS

If your jewelry arrives damaged or defective, we will gladly address the issue. Please follow these steps:

1. Notify us within 3 days of receiving the item by emailing us at info@thejjsdesigns.com.

2. Provide photos of the damaged or defective item and your order number.

3. We will replace the item with a similar item of equal value:

CUSTOM ORDERS

Custom-designed jewelry is non-refundable and non-returnable, unless the item is defective or damaged. Refer to the Damaged or Defective Items Policy above.

Why We Have This Policy

Our jewelry is crafted with care and attention to detail, and each piece is unique. Once purchased, these items cannot be replicated exactly. We encourage customers to carefully review product descriptions and photos before completing their order.

Additional Information

• Shipping Fees: Shipping fees are non-refundable. Customers are responsible for return shipping costs if a return is approved due to damage or defect.

• Packaging: Please ensure your item is carefully packaged when returning a defective or damaged item, using the original packaging.

• Customer Care: If you have any questions before purchasing, please don’t hesitate to reach out to us via email (info@thejjsdesigns.com). We are happy to provide additional photos or information about the pieces you’re interested in.