Frequently Asked Questions
What materials are used in your jewelry?
At JJS Designs, we use high-quality materials such as sterling silver, gold-filled, stainless steel, and hypoallergenic findings to ensure durability and comfort. All of our pieces are handmade with attention to detail, using carefully sourced materials to create one-of-a-kind designs.
How do I care for my jewelry?
To keep your jewelry looking its best:
● Avoid exposing it to harsh chemicals or water, such as perfumes, lotions, or cleaning products.
● Store your pieces in a dry, cool place, and keep them in their original packaging when not in use.
● Gently clean your jewelry with a soft cloth to maintain its shine and remove dirt.
Do you offer custom designs?
Yes! We offer custom-made jewelry. If you have a specific design in mind or want to personalize a piece, feel free to contact us at info@jjsdesigns.com with your ideas. We’ll work with you to create a unique piece that fits your style.
What is your return/exchange policy?
Due to the handmade nature of our jewelry, all sales are final. However, if you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will provide a replacement of similar design. For more details, visit our Refund Policy page.
Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our shipping options in the future, so please check back for updates.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this to track your package through the shipping carrier's website. We are not responsible for delays caused by shipping companies.
How long will it take to receive my order?
Orders are processed within 2-3 business days. Shipping times vary depending on the destination:
● Domestic (U.S.) Orders: Typically take 7-14 business days.
● Expedited Shipping: Available at checkout for faster delivery.
We are not responsible for delays caused by shipping companies.
Can I cancel or modify my order?
Orders can only be canceled or modified within 24 hours of purchase. After this period, we begin processing and preparing your order for shipment.
Do you offer gift wrapping?
Yes! We offer beautiful gift wrapping options. Simply select the gift wrap option during checkout, and your order will arrive beautifully packaged, ready for gifting.
Are your products hypoallergenic?
Yes, most of our jewelry is designed to be hypoallergenic. We use materials such as sterling silver, gold-filled, and stainless steel that are less likely to cause allergic reactions. However, if you have known sensitivities to specific metals, please reach out to us for more detailed information on our materials.
How can I contact customer support?
If you have any questions or concerns, you can reach us by email at info@thejjsdesigns.com. We aim to respond to all inquiries within 48 hours.
Can I buy your jewelry at pop-up events?
Yes! We regularly participate in pop-up events and festivals. Check out our Events page or follow us on Instagram for updates on where we’ll be next.
How do I stay updated on new releases and promotions?
To stay in the loop about new arrivals, sales, and promotions, sign up for our newsletter at the bottom of our website, or follow us on Instagram at @TheJJDesigns.